9-1-1 Emergency Communications

For non-emergencies, call 919-690-0444.


How does a 9-1-1 Communications Center operate?

The profession of a 9-1-1 telecommunicator is challenging, exciting and can be rewarding; however, it can also be stressful, frustrating and emotional. These seemingly contradictory aspects are what make a 9-1-1 telecommunicator one of the toughest jobs for people to master, but for those who have what it takes, it’s a particularly good way to earn a living and to serve your community.

Here are a few facts to help you better understand how the 9-1-1 Communications Center operates:

  • The 9-1-1 Center operates with four-person shifts, working 12 hours and rotating days and nights every two weeks;
  • Each telecommunicator is certified through the North Carolina Sheriff’s Education and Training Standards Commission as a Telecommunicator Officer;
  • Telecommunicators are certified as Division of Criminal Information (DCI) terminal operators through the State Bureau of Investigation (SBI);
  • Telecommunicators are certified and trained in Emergency Medical Dispatch (EMD), which enables them to give pre-arrival first aid instructions over the telephone;
  • Telecommunicators are also certified and trained in Emergency Fire Dispatch (EFD), which enables them to gather scene-specific information to relay to responders, as well as the ability to give life-saving instructions when needed.


Granville County’s 9-1-1 Emergency Communications Center is the sole Public Safety Answering Point (PSAP) serving Granville County. The Emergency Communications Center provides service for the Granville County Sheriff’s Office, the Oxford Police Department, Butner Public Safety, the Stem Police Department, the Stovall Police Department, Granville County EMS, 12 volunteer fire departments, two paid/volunteer fire departments, Granville County Emergency Management/Fire Marshal, Granville County Ranger for the North Carolina Forest Service, Granville County Search and Recovery, and South Granville Water and Sewer Association (Emergency Contact Only)


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